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Legal

Data Deletion Instructions

Last updated: 27 April 2026

Electrik.NG is committed to your right to have your personal data deleted. This page explains what you can delete, what we are legally required to retain, and the exact steps to submit a deletion request - including for data collected through our WhatsApp bot integration with Meta.

This page satisfies Meta's requirement for a publicly accessible Data Deletion Instructions URL as part of the WhatsApp Business Platform and Facebook Login integration review process.

What you can request deleted

You may request deletion of:

What we are legally required to retain

Nigerian financial regulations require us to keep certain records even after you request deletion. The following data is retained for the period shown and cannot be deleted on request:

Data typeRetention periodLegal basis
Transaction records (meter number, amount, token, DISCO, date) 7 years CBN Anti-Money Laundering / Financial regulations
Payment gateway references (payment provider transaction IDs) 7 years Financial record-keeping obligation
Audit logs relating to financial transactions 2 years NDPA 2023 / fraud prevention
Records relating to an active dispute or legal proceeding Until resolution + 1 year Legal hold

After the applicable retention period, all retained data is permanently and irreversibly deleted from our systems.

How to request deletion

You have three ways to submit a deletion request:

1

Delete your account from within the app (fastest)

Log in → go to Profile → scroll to Danger Zone → click "Delete My Account". Your account and all deletable data will be anonymised within 30 days. Transaction records subject to legal retention are pseudonymised (your name and contact details are removed; the financial record itself is kept).

2

Email us a deletion request

Send an email to privacy@electrik.ng with the subject line "Data Deletion Request". Include the email address or phone number associated with your account so we can locate your records. We will confirm receipt within 48 hours and complete the deletion within 30 days.

3

Unlink WhatsApp only (partial deletion)

If you only want to remove the WhatsApp bot connection without deleting your Electrik.NG account: log in → go to WhatsApp Bot → click "Unlink WhatsApp", or send STOP to our bot number. Your hashed phone number and conversation transcripts older than 7 days are deleted within 30 days.

What happens after you request deletion

  1. Confirmation: you will receive an email confirming we have received your request, with a reference number.
  2. Processing: we locate and review all data associated with your account.
  3. Anonymisation: your name, email address, phone number, and any other directly identifying fields are removed from all records within 30 days.
  4. Retention of financial records: transaction records are pseudonymised - your identity is detached, but the financial record is retained as required by law.
  5. Third-party notification: where technically possible, we notify sub-processors (e.g. email and SMS providers) to delete associated data.
  6. Completion notice: you will receive a final email confirming what was deleted and what was retained (with the legal reason).
Note on Meta / WhatsApp data: Electrik.NG can delete the data we hold (phone hash, conversation transcripts). Data held directly by Meta Platforms - such as message metadata within WhatsApp's infrastructure - must be deleted via Meta's own tools. Visit Meta's data deletion portal or refer to the WhatsApp Privacy Policy for instructions on deleting data held by Meta.

Contact our Privacy team

For any questions about this process or to check the status of a deletion request:

For complaints about how we handle your data, you may also contact the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

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